Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via ELTA Hellenic Post with tracking and drop-off without signature. If you prefer delivery by ELTA Hellenic Post with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Orders within Europe are generally received in under 5 days.
Orders outside Europe are generally received in under 10 days.
If you are not going to be there please provide an alternate address, such as your work address. You can also add a special instruction to your order if you want to leave your package within the perimeters of your property, with a neighbour or with a work colleague. Under these circumstances we take No responsibility for any loss or damage which may occur.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Returns

Puregreekfood.com will not except return of product if you simply change your mind. We will only accept return of product where there is deemed to be a problem with the order. If this happen, you can simply return them to us within 21 days of despatch in their original, saleable condition with a returns note stating the reason for return.

BEFORE returning any product please email info@puregreekfood.com.

Change or cancel order

You have 3 hours to change or cancel your order from the time the order is submitted. To request change or cancel to your order, you must contact us at +302286600619 during business hours. If you are attempting to request changes outside of our business hours, please email us to info@puregreekfood.com.